Admissions Representative Job – Meridian, ID

Job Title: Admissions Representative

Reports To: Corporate Director of Admissions

Job Type: Full-time

Compensation: $22-30/hour

Schedule: Friday- Monday 11am-9pm

Northpoint Recovery Holdings, LLC, established in 2009, is a growing, behavioral healthcare treatment platform treating adults with substance use disorder and co-occurring conditions under the Northpoint Recovery brand and adolescents with mental healthcare conditions under the Imagine by Northpoint brand. The Company serves patients with commercial health insurance and is an in-network model. Northpoint has grown from two facilities to fifteen today entirely on a de novo basis with plans to expand rapidly in both existing and new markets. Organizational values include humility, heart, inspiration and conviction. Our commitment to excellence means doing good for others and engaging in innovative empirical based treatment. In short, our mission is to help people get their lives back and show them respect and empathy in the process.

POSITION SUMMARY: As a key member of the Northpoint team, the Admissions Representative is responsible for overseeing the patient/client admissions lifecycle and consistently driving the census at each facility. This person will be managing a large amount of inbound and outbound lead generation activities including telephone calls, email communications, and online chats to prospect and develop leads. This person will work with multiple departments and outside vendors to ensure all goals are accomplished. As an ambassador of Northpoint, adhering to our Core Values while assisting all potential clients is paramount.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
• Coverage of Admissions phone line, online chats, and emails
• Obtain, or oversee, the acquisition of complete and accurate patient/client information pertinent for their admission into a Northpoint facility
• Explain insurance benefits to potential patients/clients and their families
• Consult with Admissions Supervisor, Program Director, and Clinical Team about potential admissions
• Discuss payment options with potential patients/clients and/or family members or fiduciaries
• Verify the acquisition of records for pending patients/clients from transferring and/or previous facilities and completion of other necessary documentation; ensure timely receipt of all necessary patient/client records
• Provide the Program Director with information on new patients/clients to aid in schedule development
• Alert Clinical Team about new patients/clients and ensure a gender specific client pickup is scheduled
• Interact with the patient/client and family and prepare them for the transition; communicate with the Clinical Team, as necessary
• Verify that the family, Admissions personnel at the referring facility, marketing representative, and any others involved in a patient’s/client’s admission have been contacted and provide all pertinent information about the admission to them
• Maintain contact with referral sources in cooperation with marketers
• Ensure accurate referral sources are entered into the electronic medical records system
• Maintain cleanliness of the Admissions office
• Drive Company vehicle for official and approved and business; ensure safe transport
• Adhere to all Company policies and procedures
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Performs other related duties and special projects as assigned

QUALIFICATIONS/REQUIREMENTS FOR THE POSITION:
• Must be at least twenty-one (21) years of age
• Minimum of one (1) year of sales experience in a call center setting, preferred
• Must have a valid drivers’ license and a safe driving record
• Experience with a growing company with multiple entities preferred
• Action-oriented with the ability to: adapt to change, work independently, prioritize tasks, and drive to finish

PREFERRED KNOWLEDGE AND SKILLS:
• Excellent critical thinking skills
• Excellent organizational abilities
• Strong mentoring, and coaching experience to a team with diverse levels of expertise; ability to influence and engage employees and peers
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, board of directors, and staff
• Ability to operate as a practical tactical as well as a strategic thinker
• Comfortable analyzing information and dealing with complexity
• Quickly and effectively identify and resolve problematic situations
• Able to handle confidential material in a reliable manner
• Ability to perform several tasks concurrently with ease and professionalism
• Ability to effectively prioritize workload in a fast-paced environment
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office Suite REQUIRED CERTIFICATES/LICENSES/REGISTRATIONS:
• Must be at least twenty-one (21) years of age
• Must have a valid driver’s license and safe driving record

SUPERVISORY RESPONSIBILITIES:
• None

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work environment consists of residential inpatient and PHP and IOP outpatient adult and adolescent treatment facilities. Exposure to emotionally impaired patients may be frequent. Stress ranges from low to high depending on the situation
• Job performed at a desk in front of a computer
• Requires heavy use of mouse and keyboard
• Indoor office environment
• Must have the reasonable ability to stand, walk, sit, use hands to finger, handle, feel, reach, climb or balance, stoop, kneel, crouch or crawl, talk, and hear. Must be reasonably capable of lifting fifteen (15) pounds
• Occasional travel may be required

CONDITIONS OF EMPLOYMENT:
• Completion of a tuberculin screening during the first week of employment
• Completion of a pre-employment drug screening, post-accident, and upon reasonable suspicion of use
• Completion of orientation and required paperwork before reporting to work
• Demonstrated computer literacy
• Attendance at all mandatory staff development and training
• Completion of background and professional reference checks
• Completion of a Motor Vehicle Record check

This job description is not intended, and should not be construed, to be and exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.
Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by the employee or employer with or without notice.
Northpoint offers excellent compensation and benefits packages.